How to Get Help

Hardware and Software Issues

• Hardware Issue
  Report issues when a computer owned by Seminole State College is not working as intended.
• Software Issue
  Report issues when software supported by Seminole State College is not working as intended. (e.g. Office 365, Acrobat, Duo Mobile, etc.)
• TDX (TeamDynamix - Service Request System)
  Report issues with TeamDynamix services or security.

Network and Phone Issues

• Network Issue
  Report network or Wi-Fi issues at any Seminole State College campus. 
• Phone Support
  Report issues with Seminole State provided phones (includes desk phones, CISCO IP phones, and Jabber.

Hardware and Software Requests

• Hardware Request
  Request additional computers, monitors, cameras, mice, or other computer hardware.
• Software Request
  Request the purchase of new software for college use on a Seminole State computer.

Other Computer Support Requests

• All Other Computer Support Requests

Articulation Tracking

• Articulation Request
  Form used to track the progress of new and renewal articulation agreements.

Class Requests

• Class Request
  Form typically submitted by Schedule Builders and/or Deans.
  Examples include: 
  • Create a new class for a term.
  • Modify an existing class.
  • Change the status (Active, Tentative, Stop Enrollment).
  • Cancel a class that is built.

Canvas Issues

• Canvas Assistance
  Request to merge courses, add users, course copies, course extensions, or other technical issues in Canvas.
• Canvas Course Creations
  Request Workbench and Resource Courses.

Instructional Design Request

• Instructional Design Assistance
  Request for assistance with course pedagogy, HTML, design features, or setting up a new program in Canvas.

Third Party Tools and Apps Support

• Request form for assistance with current third party tools/apps and requesting new tools/apps:
  • Zoom
  • YuJa
  • Turnitin
  • Proctoring services and exam software
  • Other third party tools and applications

eLearning Software Licenses

• Software License Request
  Request a Zoom and/or Nearpod license account.

Accessibility Assistance

• Accessibility Request
  Request for captioning, course accessibility check and assistance.

Outcomes Requests

• Outcomes Assistance 
  Request for new department outcomes, new outcome managers, or technical assistance with outcomes.

Contract Review Process

• Contract Review
  Complete to begin the Contract Review process.

College and Community Events

• Event Strategic Consultation
  Request a consult for new events or department-run events.
• Event Decor Request
  Request balloons, borrow items such as pull-up banners, centerpieces, College logo linen, etc. for on-campus and community events.
• Event Logistics Assistance
  Request logistics assistance with reoccurring (pre-existing) events.
• Promotional Items Request
  Support the College's branded marketing in the community and to prospective students.

Creative Services

• Graphic Design
  Requests for Student Recruitment, Campus Pride, College and Community Marketing, Student Engagement promotional materials.
• Videography
  Requests for academic program videos, promotional and feature videos.
• Photography
  Requests for academic program photography, PhotoShelter media library, and headshots.
• Digital Graphics
  Requests for digital signage, displays and social media ads and graphics, and webpage imagery.

Communications/Media and Public Relations

• College News
  Share College info/announcements via the newsroom and social pages.
• Editorial Services
  Requests for editing services such as accuracy, style consistency, grammar, spelling and punctuation.
• Event Publicity
  Share College-sponsored event info via TVs and social media.
• Presidential Speaking Request
  Request the College President to deliver remarks at a College/community event.
• Student Communications
  Requests for communications to students via text, email, and social media.

Employee Texting Line

• Employee Texting Line
  Request the set up of a texting account for an employee.

• Media Services
  Requests for audio production, equipment delivery, technical services, lighting, event setup, or instructional video recordings.

User Access Requests

Request access to Seminole State College resources:

• PeopleSoft and/or Network Security
• PeopleSoft and Network Name Change
• Event Guest Network Access
• Remove Employee PeopleSoft and/or Network Access

Duo Two Factor Authentication

• Duo Two Factor Access and Info
  Request Access and learn more about employee Duo Two Factor Authentication.
• Duo Two Factor Authentication Issues
  Assistance information for Duo Two Factor Authentication service and application.

Adobe Account

• Adobe Creative Cloud Access
  Request access to the Adobe Creative Cloud which includes Acrobat, PhotoShop, InDesign, and other Adobe applications.

Department Share

• Department Share Access
  Request new access or modify departmental access to specific network drives or folders.

TeamDynamix (TDX) Access

• TeamDynamix (TDX) User Access
  Request new user access to Seminole State's Ticketing application, TeamDynamix (TDX).  Access will enable users to submit Service Requests in the Ticketing application.

Other Accounts

• Other Account Access
  Need access to another account type not previously mentioned? Use this form to request access.
• For website-related access,
  visit the WebSupport Service Request category.

Website Updates

• Website Updates
  Need to update or add content to a webpage?
  This Service Request submits a request for website edits on the Seminole State website.

WebSupport Applications

• Issues and/or Requests concerning a WebSupport application
  Report an issue with a Seminole State internal application or request application development.
• Access to SSAP and CMS
  Request user access to a WebSupport application (internal applications created by Seminole State WebSupport such as CMS, SignMeUp, etc.).